At Car Accessories Shop Malaysia, we want you to be happy with your purchase. This Return & Refund Policy explains how returns, exchanges, and refunds work when you shop with us at caraccessories.my.
By placing an order with us, you agree to the terms outlined below.
1. Eligibility for Returns
You may request a return within 7 days of receiving your order, provided the item meets the following conditions:
- The product is unused, uninstalled, and in its original condition.
- The product is in its original packaging, with all accessories, manuals, and tags included.
- You have proof of purchase (order number, receipt, or invoice).
Items that have been installed, modified, or show signs of use are generally not eligible for return, except where the product is faulty or defective.
2. Non-Returnable Items
For hygiene, safety, or product-specific reasons, the following items cannot be returned unless faulty:
- Products that have been installed or fitted to a vehicle
- Custom-made, made-to-order, or personalised items (e.g. custom carbon fiber parts, vehicle-specific fitments)
- Electrical items with broken seals or removed protective film
- Clearance, sale, or promotional items marked as final sale
- Products missing original packaging or accessories
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered:
- Contact us within 48 hours of delivery via WhatsApp or our website contact form.
- Include your order number, clear photos or videos of the item and packaging, and a short description of the issue.
- We will review your claim and arrange a replacement, exchange, or refund at no additional cost to you, once verified.
Please inspect your order as soon as it arrives, as delayed reporting may affect our ability to process a claim.
4. Wrong Item Ordered / Change of Mind
If you’ve ordered the wrong product or simply changed your mind:
- You may request a return within 7 days of delivery, subject to the eligibility criteria in Section 1.
- Return shipping costs for change-of-mind returns are borne by the customer.
- A restocking fee may apply for certain items, which will be communicated to you before the return is processed.
We strongly recommend confirming vehicle compatibility with our team before ordering, especially for model-specific parts.
5. How to Request a Return
To start a return, please:
- Contact us via WhatsApp or the website contact form with your order number and reason for return.
- Wait for confirmation and return instructions from our team before sending the item back.
- Pack the item securely in its original packaging to prevent damage in transit.
- Ship the item to the return address provided by our team.
Returns sent without prior confirmation may experience delays in processing.
6. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds are processed to your original payment method within 7–14 working days, depending on your bank or payment provider.
- Shipping fees are non-refundable, except in cases of damaged, defective, or incorrectly shipped items.
- If a refund is delayed beyond this window, please check with your bank or card provider before contacting us, as processing times can vary.
7. Exchanges
If you’d prefer an exchange instead of a refund (e.g. wrong size, colour, or model), let us know when submitting your return request. Exchanges are subject to product availability. Where the replacement item has a different price, we will contact you to arrange payment of the difference or a partial refund.
8. Order Cancellations
You may request to cancel an order before it has been shipped by contacting us as soon as possible. Once an order has been packed or shipped, it can no longer be cancelled and must instead follow the standard return process.
9. Return Shipping Costs
- Faulty, damaged, or incorrect items: Return shipping is covered by Car Accessories Shop Malaysia.
- Change of mind or wrong item ordered by customer: Return shipping is the customer’s responsibility.
We recommend using a trackable courier service for returns, as we are not responsible for items lost in transit back to us.
10. Contact Us
If you have any questions about a return, refund, or exchange, please reach out to our team through the website contact page or WhatsApp, and we’ll be happy to assist.
Thank you for shopping with Car Accessories Shop Malaysia.
Last updated: [10/08/2026]
Contact us at support@caraccessories.my for questions related to refunds and returns.